ROBYN MOFFITT is a reputable New Zealand-based apparel trading business specializing in global garment procurement and cross-border wholesale and retail distribution. The company curates a comprehensive range of modern clothing items tailored to fit contemporary daily lifestyles and diverse retail market demands. Sticking to the core principles of wearing comfort, practical functionality and stable crafting quality, we dedicate ourselves to delivering well-made apparel solutions that bring genuine, long-term commercial value to global individual consumers and cooperative business partners.Based at 236 Travis Road, New Brighton, Canterbury, Christchurch 8083, New Zealand, ROBYN MOFFITT relies on New Zealand’s mature cross-border trade system and premium international logistics resources to carry out standardized and efficient global trading operations. We always prioritize open and effective customer communication, rigorous internal operational norms and fully reliable order fulfillment services. By establishing stable long-term cooperative ties with professional garment suppliers worldwide and adopting standardized management procedures, we effectively sustain consistent product quality and guarantee seamless, efficient order processing and punctual cross-border delivery.Committed to premium quality and customer-focused service, ROBYN MOFFITT adheres to strict product selection criteria and unified quality inspection standards for all apparel goods. We continuously optimize global supply chain layouts and streamline operational procedures to provide flexible, timely and professional after-sales support for international clients. With meticulous product sourcing strategies and refined operational management, our core goal is to build stable trust-based long-term partnerships, continuously improve global customer satisfaction, and foster a credible brand image in the competitive international apparel trading industry.

Company Information:

Company Name: ROBYN MOFFITTPhysical Address: 236 Travis Road, New Brighton, Canterbury, Christchurch 8083, New ZealandPhone Number: +64 26 288 4411Email: service@robynmoffitt.shop

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@robynmoffitt.shop. Please note that returns will need to be sent to the following address: 236 Travis Road, New Brighton, Canterbury, Christchurch 8083, New Zealand
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@robynmoffitt.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@robynmoffitt.shop.

Thank you for shopping with ROBYN MOFFITT. As a dedicated apparel retailer, we prioritize precise order fulfillment and quality-focused shipping services for every customer purchase. Our core goal is to ensure all clothing items are processed correctly, securely packaged to prevent fabric damage during transit, and delivered to buyers in perfect wearable condition within standard shipping timelines.

1. Order Processing Procedures

Following official order confirmation, all apparel orders will go through internal validation, quality checks and protective packaging within 1-3 business days, excluding weekends and national public holidays. During high-traffic shopping seasons or promotional campaigns with elevated order volumes, standard processing periods may be extended. Customers will receive timely notification emails in the event of major shipping delays.

2. Shipping Fees and Delivery Estimation

Shipping costs for all clothing orders are dynamically calculated based on order size, weight and international delivery destinations. All exact logistics fees will be clearly presented on the checkout page prior to payment completion, ensuring full cost transparency for every transaction.Estimated delivery times: Standard Shipping: 15 business daysAll stated delivery windows serve only as general estimates and do not guarantee fixed arrival dates. Actual parcel delivery speed may fluctuate due to courier service interruptions, customs clearance hold-ups, harsh weather conditions, global logistical limitations and regional holiday closures.

3. Shipment Confirmation and Tracking Availability

Once your clothing order is fully processed and dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking details for your parcel.Tracking data and real-time logistics status updates will typically be activated and accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel registration and system synchronization.

4. Customer Shipping Address Responsibility

Customers are solely responsible for verifying the accuracy and completeness of their delivery address information during checkout. ROBYN MOFFITT accepts no liability for misdelivered, misplaced or returned parcels caused by inaccurate or incomplete address details provided by customers. Any shipments returned due to address errors will incur additional reshipping fees payable entirely by the buyer.

5. Transit Loss and Damage Support Policy

If your apparel parcel is confirmed lost during cross-border transit, please reach out to our support team within 7 days of your expected delivery date to initiate a formal logistics investigation. For orders delivered with torn, stained or defective clothing items or damaged packaging, please submit clear photographic proof of all damages within 48 hours of delivery. Our team will conduct a thorough review and deliver fast, effective resolutions.

6. Apparel Care Liability Disclaimer

Each clothing product is equipped with tailored fabric care guidelines that outline proper wearing, washing, drying and maintenance practices. All apparel must be maintained in strict compliance with these instructions after delivery. ROBYN MOFFITT is not responsible for garment damage, fabric shrinkage, color fading or deformation caused by improper maintenance, unauthorized alterations or customer misuse.

7. International Shipping and Customs Terms

International apparel shipments may be subject to import duties, customs taxes and clearance fees based on the local regulatory rules of destination countries. All such additional charges are the exclusive financial responsibility of customers and are not included in product prices or standard shipping fees.

8. Official Customer Support Contact Details

For any questions, concerns or policy clarifications regarding this Shipping Policy and your order’s logistics progress, please contact our dedicated service team via the official information below:Trade Name: ROBYN MOFFITTPhone Number: +64 26 288 4411Email: service@robynmoffitt.shopPhysical Address: 236 Travis Road, New Brighton, Canterbury, Christchurch 8083, New Zealand